Comments on: It IS All About Me. Deal With It. http://agentgenius.com/g-rants-insanity-more/real-estate/it-is-all-about-me-deal-with-it/ News About Real Estate Social Media, Marketing, Technology Sun, 14 Mar 2010 06:49:19 -0400 http://wordpress.org/?v=2.8.6 hourly 1 By: Jeremy Hart http://agentgenius.com/g-rants-insanity-more/real-estate/it-is-all-about-me-deal-with-it/#comment-9043 Jeremy Hart Thu, 15 May 2008 00:36:38 +0000 http://agentgenius.com/?p=1551#comment-9043 When you're the client/customer/buyer it's always about you, isn't it? Good reminder, I'm printing this one out for my wall. When you’re the client/customer/buyer it’s always about you, isn’t it? Good reminder, I’m printing this one out for my wall.

]]> By: Mariana http://agentgenius.com/g-rants-insanity-more/real-estate/it-is-all-about-me-deal-with-it/#comment-6971 Mariana Tue, 01 Apr 2008 01:31:26 +0000 http://agentgenius.com/?p=1551#comment-6971 Ines - Those kind of sales-y tactics are <i>extremely</i> distasteful. Howard - I will make sure I tell that to my husband the Speeding Ticket magnet! Ines – Those kind of sales-y tactics are extremely distasteful.

Howard – I will make sure I tell that to my husband the Speeding Ticket magnet!

]]> By: Charleston real estate blog http://agentgenius.com/g-rants-insanity-more/real-estate/it-is-all-about-me-deal-with-it/#comment-6960 Charleston real estate blog Mon, 31 Mar 2008 20:09:54 +0000 http://agentgenius.com/?p=1551#comment-6960 Mariana, I loved your post and as Bill mentioned, I've got a red car too. Don't speed, you're easy to spot :) But more importantly, we learn a great deal about how to treat others when we are the consumer. Mariana, I loved your post and as Bill mentioned, I’ve got a red car too. Don’t speed, you’re easy to spot :)

But more importantly, we learn a great deal about how to treat others when we are the consumer.

]]> By: ines http://agentgenius.com/g-rants-insanity-more/real-estate/it-is-all-about-me-deal-with-it/#comment-6951 ines Mon, 31 Mar 2008 15:37:19 +0000 http://agentgenius.com/?p=1551#comment-6951 This is soooo awesome Mariana and so true - I've become a great listener as well and as much as I like to talk, I know there's a time and place for it. Just yesterday we made an appointment with buyer customers to see a particular listing they had been wanting to see. We tried to see it Tuesday but the sellers did not want to be disturbed on Tuesdays and told us to try Saturday. On Saturday, they were busy and finally got an appointment for Sunday (in this buyer's market, talk about playing a risky game). When we got there, they had scheduled 4 other appointments with 5 minute intervals so we would all run into each other and think "WOW this house is popular and it's going quickly!!" That whole car-salesman technique came out with true colors and my buyer customers found it distasteful. Listen and learn.....thank you my friend. This is soooo awesome Mariana and so true – I’ve become a great listener as well and as much as I like to talk, I know there’s a time and place for it.

Just yesterday we made an appointment with buyer customers to see a particular listing they had been wanting to see. We tried to see it Tuesday but the sellers did not want to be disturbed on Tuesdays and told us to try Saturday. On Saturday, they were busy and finally got an appointment for Sunday (in this buyer’s market, talk about playing a risky game). When we got there, they had scheduled 4 other appointments with 5 minute intervals so we would all run into each other and think “WOW this house is popular and it’s going quickly!!” That whole car-salesman technique came out with true colors and my buyer customers found it distasteful.

Listen and learn…..thank you my friend.

]]> By: Mariana http://agentgenius.com/g-rants-insanity-more/real-estate/it-is-all-about-me-deal-with-it/#comment-6948 Mariana Mon, 31 Mar 2008 14:29:49 +0000 http://agentgenius.com/?p=1551#comment-6948 Cyndee- Thank you. It is more than just a metaphor for real estate though ... It is a metaphor for all things customer service related, actually ... and even a metaphor for life sometimes. Monika- For as much as this IS translate-able to real estate, there are SO many differences between car sales and real estate ... Thank Goodness! Elaine - This is Derek's car and I was glad that he was along, even though I usually was the one being hard-nosed. Bill - I love it: "the only part of the experience that counts is the customer’s!" SO true. Susie - It is crazy how we all are so self-consumed at so many of the wrong moments in time... It is hard to overcome the urge to "identify at great lengths" with people. Cyndee- Thank you. It is more than just a metaphor for real estate though … It is a metaphor for all things customer service related, actually … and even a metaphor for life sometimes.

Monika- For as much as this IS translate-able to real estate, there are SO many differences between car sales and real estate … Thank Goodness!

Elaine – This is Derek’s car and I was glad that he was along, even though I usually was the one being hard-nosed.

Bill – I love it: “the only part of the experience that counts is the customer’s!” SO true.

Susie – It is crazy how we all are so self-consumed at so many of the wrong moments in time… It is hard to overcome the urge to “identify at great lengths” with people.

]]> By: Bucking the Real Estate Trend http://agentgenius.com/g-rants-insanity-more/real-estate/it-is-all-about-me-deal-with-it/#comment-6944 Bucking the Real Estate Trend Mon, 31 Mar 2008 09:39:23 +0000 http://agentgenius.com/?p=1551#comment-6944 Loved your post. This is something we can all be aware of whether in our personal lives or our professions. Sometimes it's hard! It's natural to want to tell our own similar story... but .... "it doesn't matter." Loved your post. This is something we can all be aware of whether in our personal lives or our professions. Sometimes it’s hard! It’s natural to want to tell our own similar story… but …. “it doesn’t matter.”

]]> By: Bill Lublin http://agentgenius.com/g-rants-insanity-more/real-estate/it-is-all-about-me-deal-with-it/#comment-6943 Bill Lublin Mon, 31 Mar 2008 09:00:51 +0000 http://agentgenius.com/?p=1551#comment-6943 Mariana: Nice Ride! I love Red Cars - Best of luck with yours - And congratulations on learning the most important thing about the sales experience - the only part of the experience that counts is the customer's! If you really want to be annoyed, become a real estate investor and find out that the level of expertise that you work so hard to bring to the consumer is not matched by other agents in the transaction. For consumers, we need to make the value exceed the cost in order to give them the incentive to act - Since we're in a service business, as you point out , that means listening to them so that we can respond appropriately - @ Matthew - You so often seem to say things I agree with - We fool ourselves into thinking that we have created deep emotional relationships with our customers (and sometimes we might - I have a dear close friend who was a buyer client over 30 years ago) but for the most part, it is our families and our friends who care, not our customers, for whom we are a means to an end- and we're not alone there - I like the guy who sold me my last few cars, but I wouldn't call him in times of emotional distress - And if you're not lucky enough to have that great significant other or the plasure of kids and family- I would personally recommend the L:abrador Retriever :-) They're very sweet and love you no matter what you do (but will be distracted by food or other dogs) @Roundsparrow- The skill Mariana learned may not be one that everyone wants tolearn, I htink it is one that every salesperson should learn if they expect to be around for a period of time and to generate repeat and referral business (it also makes it easier to sell someone something if you listen to what they want to buy) :-) Mariana: Nice Ride! I love Red Cars – Best of luck with yours – And congratulations on learning the most important thing about the sales experience – the only part of the experience that counts is the customer’s! If you really want to be annoyed, become a real estate investor and find out that the level of expertise that you work so hard to bring to the consumer is not matched by other agents in the transaction. For consumers, we need to make the value exceed the cost in order to give them the incentive to act – Since we’re in a service business, as you point out , that means listening to them so that we can respond appropriately -
@ Matthew – You so often seem to say things I agree with – We fool ourselves into thinking that we have created deep emotional relationships with our customers (and sometimes we might – I have a dear close friend who was a buyer client over 30 years ago) but for the most part, it is our families and our friends who care, not our customers, for whom we are a means to an end- and we’re not alone there – I like the guy who sold me my last few cars, but I wouldn’t call him in times of emotional distress – And if you’re not lucky enough to have that great significant other or the plasure of kids and family- I would personally recommend the L:abrador Retriever :-) They’re very sweet and love you no matter what you do (but will be distracted by food or other dogs)
@Roundsparrow- The skill Mariana learned may not be one that everyone wants tolearn, I htink it is one that every salesperson should learn if they expect to be around for a period of time and to generate repeat and referral business (it also makes it easier to sell someone something if you listen to what they want to buy) :-)

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