Matt Stigliano

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Matt is a former PA-based rockstar turned real estate agent with RE/MAX Access in San Antonio, TX. He was asked to join AgentGenius to provide a look at the successes and trials of being a newer agent. His consumer-based outlook on the real estate business has helped him see things from both sides. He is married to a wonderful woman from England who makes him use the word "rubbish."

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25 Comments

  1. Kevin Tomlinson

    You are saying this is good for selling real estate?

  2. Julia Odom

    I kinda like the idea. Never tried foursquare but I have the feeling I’d like to be mayor (can you ever get to queen status?).

  3. CTR

    I won’t argue that playing ‘games’ =’s good fun – but don’t you think that a highly rated personalised recommendation of your office/service gives you a lot more value & clout as a real estate agent than who has ‘checked-in’ where?

    Just because someone uses your client or office a lot (i.e. has ‘checked-in’), doesn’t mean that I can trust you or will enjoy your service! Location based services like ‘Rummble’ (rummble.com) that are all about providing users with reviews of places and location hook-ups they will like seem to solve this problem a lot better… & you may want to look into seeing if your office is reviewed on there or how to increase its traction on like-minded services?

    Just some food for thought from a fellow office-monger :-)

  4. Joe Spake

    To quote the tweeting dad in the Verizon commercial: “I am sitting on the patio……”
    Foursquare is interesting and I got hooked in during the NAR convention, but I was also an avid BrightKite user when it started up, and I lost interest pretty quickly.
    The viral nature of Foursquare is amazing. Everyone wants to be my friend. Jeez, I hope none of them are stalkers.
    Have a great Thanksgiving!

  5. Ken Montville

    Wow! Another part of social media to deal with. Posterous, Facebook,Twitter and on and on.

    Privacy on the web is an oxymoron anyway but aren’t there times you just want to sit at a Starbucks, have a latte, write a blog post and move on? If I’m at dinner with my wife at Applebee’s, do I really want to advertise to the world where I’m at and to come on by?

    Sure, I know it’s a choice. I don’t have to put down where I am or what I’m doing but like Acitve Rain and anything else that has points or any other goodie, my “inner competitor” comes out and wants to crush.

    The other side of this, is that it allows merchants and vendors of all kinds to track your habits and flood you with spam. Starbucks will be filling your e-mail InBox with the latest music give away or Egg Nog latte special, Applebees will be relentless in letting you know about their special du jour.

    Matt, if you need something like Foursquare to “accidentally” bump into a client there is something amiss.

    Oh. One more thing. What about that client (or non-client) that you would rather avoid for the rest of eternity?

    Just sayin’.

  6. Bob Wilson

    There is another side to this, and it is perception as a professional, or lack thereof. I have a hard time believing that the top agent in ANY market is looking at Foursquare as part of their biz plan.

    I know about Foursquare, but I laugh when ever I see agents still playing it now that NAR is over.

    I have a question for you Matt. If most see Foursquare as a game (a safe assumption) and not as a biz strategy, is the value in the off chance of connecting once worth the risk of the negative perception of others who follow you?

    I guess I’m growing weary of all those who keep pushing sm as a biz model for selling real estate who are unable or unwilling to provide real numbers that demonstrate the value or ROI. Oh wait a minute. I forgot that you are not supposed to ask about ROI when it comes to SM.

  7. Bob Wilson

    If you cant put a business strategy through the ROI grinder, then you have to examine the strategy. I know in real estate this is frequently over looked because you are your own boss and dont have to answer to any one, but in almost every other business environment, if you cant defend the strategy with results that can be measured, then either you or the strategy gets sacked.

    I wasnt arguing the merits of social media, just pointing out the flip side to your advice of why wasting time was good. Do I think less of you as an agent? Doesn’t matter what I think. The point is many will.form an opinion that may be construed as less than professional. It wont matter how well you do your job because they wont give you the opportunity. If you can afford to write off that business, fine, but that seems to run counter to the whole point of your post – random business generated by playing a game. Again, my point was you could lose more business than you generate. You are clearly good with that, but is seems like less than stellar business advice to me and more of a justification than advice based on experience.

    But hey, Im funny that way. I like proof.

  8. Steve Beam

    Been using it for abut a month steady now. I’m burning out on it day by day. It is fun at times but other than that I see no real use for it.

  9. Fred Romano

    Seriously Matt… This sounds childish. Want to game? get a PS3 or Wii and have a blast in front of your 52″ 1080p screen. There can’t be any realistic way to connect with buyers/sellers on this site you are writing about (never been there – not interested). Playing games won’t get the phone (or email) to ring.

    And I also have Benn on my Twitter, but I don’t read his tweets about football (which I hate too) because they don’t interest me.

  10. Dan Connolly

    I have to say I agree with Bob. You will never know how many prospects you turn off with foursquare, and I would be willing to bet it could be a significant number. For one thing, telling the world that you are sitting in a coffee shop at 3:00 in the afternoon and are open to having someone drop in and chat, kind of implies that you aren’t very busy.

    When people get going with brightkite or blip on Twitter I unfollow. A little of it is okay but a constant stream of the music that they like, or little maps about where they are….I’m really not interested! Don’t have the time, it’s just becomes annoying noise.

  11. aMY L cavENDER

    Matt – thanks for the explanation of what Four Square is. During NAR I kept getting constant tweets of where people were. I think, as with any form of SM, you can benefit from it. My take on SM is it’s a way for people to get to know you. If foursquare is something you enjoy, keep it up.

    There are people that always tweet about rates, or property values. I don’t pay much attention to those. I pay more attention to the “going to the CSU game this weekend” or stuff like that. I have met many people IRL from Twitter and love seeing what people are doing. There are many successful people on Twitter who tweet about what they had for lunch. To me, it doesn’t make me question their professionalism – it makes me like them more.

    I have a time suck on FB called Farmville – yes, it’s annoying and time consuming, but guess what – most of my “neighbors” are past clients of mine. To me, it shows them I’m human. I don’t think it takes away from my professionalism or my ability to get their loan done.

    Someone said it best – SM – you either get it and like it, or you don’t…

  12. aMY L cavENDER

    Matt – I think another thing about SM is people are so scared out there right now, the constant negative statistics and “the world is going to end” – bringing out our “humaness” might just help people feel more comfortable dealing with professionals they have had a chance to meet on a different level.

    I have a “friend” on FB that honestly I don’t know. I’ve had the discussion with people about why would you allow someone that you don’t know…guess what, she emailed me on FB last night, apologized that she emailed me on FB but would love to talk about buying a house.

    There are so many different ways to market or brand yourself – one way is not going to be right for everyone. I have defended myself on my twittering and Facebooking for over a year now. ROI – I have successfully closed 2 loans via Twitter and people on FB and Twitter know what I do for a living. If aMY L cavENDER isn’t obvious enough. :) Our local weatherman even tweeted me to refinance his house. I could keep going but will save it for another day.

  13. Jeff Turner

    Bob, first, I want to say that I am not a Foursquare fan. Mainly because a few people I know cheat. They know who they are. So, I’m not even going to begin to argue the merit or lack of merit to investing time in Foursquare.

    That said, I always find it funny when someone says, “Oh, we’re not supposed to talk about ROI with social media.” I’m not sure who made that rule, but I’m thinking it was somebody who doesn’t understand the nuances of marketing ROI or what should be measured in the first place.

    The problem I see with this discussion is that the product real estate agents sell is not an impulse buy and the decision to use one agent over another is not a low consideration decision. If they were, we could focus on conversion alone and be done. But they’re not. So, the focus on conversion to the exclusion of all other objectives is simply wrong. In real estate, the conversion is proceeded by multiple touch points of exposure. Advertising, email, a phone call (what is the ROI on your phone, btw), social media, etc. Each exposure, each touch point, plays a significant role in getting the customer from awareness of the “product”, whether that’s a house or an agent, to the intention to “buy.”

    The key to evaluating the merit of any tool is understanding where that tool fits in the acquisition, persuasion and conversion cycle. Focusing on conversion alone will simply result in a lack of investment in acquisition- or persuasion-oriented initiatives. Just as a unbalanced focus on acquisition initiatives will result in a lack of investment in conversion tools and behaviors.

    Marry that with the absence of a clear marketing goal and poor to no analytics and you have a recipe for disaster.

  14. Bob Wilson

    Matt, I dont understand the argument you are making. You started off by saying that playing foursquare could result in generating random business. I made the point that it is just as likely that it could turn some potential clients off – a zero sum game not counting the time suck.

    Twice you have come back and said that you are fine with the prospect of losing business as as result. Doesn’t that make my point?

    If you have so much business that you can afford to risk the loss of some for the hope of those who may never be, then I guess it doesn’t matter. But as sage business advise, I disagree that this is a good idea, which the title suggests.

  15. James Malanowski

    I’m cross-posting this comment I put up on Jeff’s Zeek blog since the subject started here and will not be seen by others participating in the conversation …

    Some things are just social.

    I think that says it all right there. I’m more than just a real estate broker. I don’t have an “online persona” that is separate from myself. I am who I am, and if I want to play games in my free time, then damn it I’m gonna. I cant help it if a potential client doesn’t agree with how I spend my time. In fact, it’s probably better if I lose that client because we probably won’t get along anyway.

    ROI is needed for something that is a pure investment in your business – if it ain’t working, then stop dumping your money/time into it and move on. Social Media is such a broad world that there is no way you can measure the ROI for each individual BS little thing that you may be doing. I find most RE sales people are splitting their time on SM between the personal and professional (ie: being social for a time and then blasting out tweets on their new listing or updated market stats). Unless you separate your focus between accounts specifically for work or fun you really can’t have an accurate measure.

    To me, the whole point of SM is the interaction with people (both personal and professional) and, hopefully, the gain in mind-share. I can easily calc the ROI on a post card campaign, or a specific website designed and funded to draw clients in but when someone says “I was looking for a local agent and you’re all over the internet” that is priceless.

    Google never forgets … I’ve googled my name and came up with comments I left on message boards 10 years ago that had nothing to do with business. If a client asks me for a resume or more info about me I’ll point them to Google and they can find out a lot more than I may even remember myself.

    Jeez, if I was worried about the ROI of everything I did I probably wouldn’t even get out of bed. Be yourself, have fun, clients will come. Measure what is measurable and what deserves to be measured … but remember, some things are just social. (I love that!) :)

  16. Ari Herzog

    May i ask you a question from someone who’s a foursquare mayor of several places and is considered a “superuser” in the application developer’s words? What’s your take on broadcasting Foursquare checkins to Facebook and Twitter? I don’t send it to FB but go back and forth on sending to TW; your thoughts?

2 Trackbacks/Pingbacks

  1. Zeek Interactive : FourSquare And Social Media ROI

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  2. Blogging, Comments, Dischord, And Fugazi.

    [...] my beliefs or cause a ruckus. While not what I would call a riot by any stretch of the imagination, Bob Wilson’s recent comments on a post of mine have me thinking about conflict [...]

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