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customer service
By Bill Lublin on November 25, 2009
In a recent conversation during the Virtual ReBarCamp, Joe Ferraro was talking about the future of real estate brokerages, which he thought would be an Agent Centric Model. Rob Hahn of 7DS Consulting immediately chimed in that if the real estate industry became any more…
Posted in Opinions, Real Estate | Tagged Business, Business Model, Company, customer service, Jim Duncan, Nordstrom, Real Estate, Real estate broker
By Linsey Planeta on August 19, 2009
Yesterday I came across a tweet from the infamous Ian Watt of Vancouver. One of the coolest things about Watt is his willingness to shoot straight and he did just that in an article published in the August 2009 edition of REM Magazine entitled,…
Posted in Ethics, Opinions, RE Moments, Real Estate | Tagged Client relations, customer service, firing
By Lani Rosales on July 24, 2009
Help simplify your clients’ moves
When your clients are moving out of your city or to your city and you don’t have a mover to recommend, send your client to CityMove.com where instead of clients calling around, they can plug in number of boxes,…
Posted in Real Estate | Tagged customer service
By Gwen Banta on July 17, 2009
Laughter is the best assurance of good health I know. Last week I blogged about the outrageous comments often heard in real estate. Well, one of my loyal readers, Joe Loomer, a humorist and great AG contributor, had a delightful idea: Comments Overheard by…
Posted in Living, Real Estate | Tagged customer service, humor, Marketing, professionalism, Public Relations, Real Estate, Realtor
By Paula Henry on June 18, 2009
How many times have you heard that message and never received a return call? Do you return your calls? Some days it’s difficult to get back to everyone who has contacted me during the day and often I find myself returning calls at 7:00-8:00…
Posted in RE Moments | Tagged customer service, reputation management
By Ian Watt on March 19, 2009
Well, are you?
Do you like customer service? (go ahead and say yes…) Do you use a lockbox on your listings?
The two are an oxymoron (which you would know now if you watched the video). I look forward to hearing your thoughts…
Posted in Coaching | Tagged customer service
By Linsey Planeta on February 10, 2009
My reminder
A recent experience with my pediatrician has become a reminder about what service is and how one can create the infamous Raving Fan.
Last week my daughter was sick with a fever and a horrendous, croupy sounding cough. We have three children…
Posted in Marketing, Real Estate | Tagged customer service, Marketing
By Ken Brand on January 30, 2009
Do You Know Ze’ Monkey?
Are you familiar with The 100th Monkey Effect? The notion that you and I, yours, mine and humankind, we are all connected by a flexing delicate web of unseen subconscious energy and the universal collective knowledge of our species.
The 100th Monkey Effect…
Posted in Coaching, Highlights, Marketing, Opinions, RE Software, Real Estate, Service, Tech | Tagged 100th Monkey Effect, Business Building, Consumer Survey, customer service, Marketing and Conversation, Personal Branding, Service Leadership
By Kris Berg on December 11, 2008
My Supersonic Googling Skills
They have me over a barrel, and I just hate it when that happens.
My lead-ins tend toward the long side, but this will eventually morph into a message about customer service and about honest and fair dealings. I see…
Posted in Coaching, Marketing | Tagged customer service, domains
By Heather Elias on October 29, 2008
Somebody Screwed Up..
Last week I wrote about talking at your clients rather than with them. Listening to them and being engaged in the conversation is important. Just as important are the words you choose, and how you respond. I can’t tell you how…
Posted in Coaching, Highlights, News | Tagged customer service, professionalism
